Frequently Asked Questions
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We provide care for children from infancy through 16 years old. Every experience is customized to match your child’s age, developmental stage, and individual personality.
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Our services include:
Date Night Childcare
In-Home Childcare
Backup Childcare
Event Childcare
Overnight Care (when available)
Special Requests
Light Housekeeping
Meal Prep
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Yes. Safety is our highest priority. We maintain current CPR, Basic life support and First Aid certifications and follow best practices to create a safe, nurturing environment for every child.
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You can reach us anytime via our contact page or email. We aim to respond quickly—usually within 15 to 30 minutes .
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Atlanta and its surrounding cities! Email us at Jamice@EverNestconcierge.com or give us a call If you’d like to inquire about your area.
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Booking is simple:
Submit a booking.
Complete your Intake form.
We’ll give you a call to meet your nanny.
We’ll Confirm your booking.
Relax while we care for the rest.
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Yes, overnight care is available for families based on availability. Please email or call for details.
(943) 996-1830
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Absolutely. We care for siblings and multiple children within the same household. Pricing may vary depending on the number of children. See pricing Page for Details.
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That’s what were all about! You can give us a call if care is needed immediately and we can have someone out to you as soon as possible.
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We encourage engaging, age-appropriate activities including:
Reading
Arts & crafts
Educational games
Outdoor play
Creative learning
Homework assistance
Sensory play (when age appropriate)
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Yes. We believe communication provides peace of mind. Upon request, you’ll receive updates, photos (with permission), and check-ins during your booking.
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We do accept Stripe if wanting to pay at time of booking, Apple Pay, Venmo, PayPal and Zelle. We do not accept Cash app nor Cash To reserve your childcare; a $10 non-refundable deposit is required at the time of booking. This deposit secures your requested date and time and will be applied toward your total balance. The remaining balance is due at the start of your scheduled service.
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Returning clients do not have to pay a deposit. At EverNest Concierge’s discretion, trusted repeat families qualify for flexible booking options as part of our client loyalty program.
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We understand that plans can change. Our cancellation policy is designed to be fair while respecting reserved appointment times.
24 hours or more before your scheduled service: You may reschedule your booking once or apply your deposit toward a future service within 30 days.
Less than 24 hours’ notice: Your deposit is non-refundable and will be forfeited.
Same-day cancellations or no-shows: The full cost of the scheduled service may be charged.
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Yes! Consultations are required for all first-time families so we can learn about your child’s routine, preferences, allergies, medical needs, and expectations before services begin. If booking online, you will receive a consultation call shortly after submitting booking. If needing last minute service, consultation will take place at that time.
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Because your family deserves more than childcare.
We provide a luxury, personalized experience built on professionalism, reliability, safety, and genuine care—so you can leave with confidence and return to happy, well-cared-for children.
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Yes! Upon request, we do offer meal preparations for the children, please ensure ALL items needed to cook are available and in the home.
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Pets are no problem! We also offer care for pets upon request.
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No, as of right now EverNest does NOT offer vehicle transportation but will walk with your children to nearby parks.